1. About these terms
These terms govern use of Maintstra's website, mobile app and related maintenance-management services (the service). Maintstra is owned and operated by DA ZANG PTY LTD (ACN 634 527 067, ABN 90 634 527 067). In these terms, Maintstra, we, us and our refer to DA ZANG PTY LTD as the provider of the service. You means the person using the service and, where you have authority to act for an organisation, that organisation.
Read these terms before using the service. If you are using Maintstra for an organisation or property owner, you must have authority for the actions you take, the information you share and any commitments you make on their behalf. Do not represent that you have approval or authority that you do not have.
Our Privacy Policy explains how personal information is handled. Using the service or accepting these terms does not replace a separate permission required for optional AI processing or device access. Purchase terms shown by the relevant app store also apply to purchases made through that store. Mandatory legal rights prevail over any inconsistent provision of these terms.
2. What Maintstra provides
Maintstra helps users organise property and maintenance records, report issues, manage work orders and inspections, communicate with contractors and use the planning, reporting and optional AI features available under their plan. Features, usage allowances, storage and team access depend on the plan and the feature description shown when selected.
Maintstra provides operational assistance. It is not a licensed trade, engineering, building-certification, safety, legal or emergency-response service. A record, reminder, status, document indicator or AI assessment does not certify that a building, contractor or item of work is safe, compliant or suitable.
For an immediate threat to people or property, contact the appropriate emergency service or qualified professional directly. Do not wait for an app notification, contractor email or AI response before taking necessary emergency action.
3. Permission to use the service
While you comply with these terms, you may access and use the service for your own lawful purposes or for an organisation you are authorised to represent, within your plan and the permissions given to you. This permission does not transfer ownership of Maintstra's software, branding or service materials.
You may use reports and other materials generated for you in your legitimate maintenance activities, subject to the rights of other people in their content. You must not resell access to the service, remove proprietary notices or copy or modify the software except where we permit it or applicable law allows it. Open-source components remain subject to their applicable licences.
4. Optional accounts and workspace permissions
You can start a store subscription and use Restore Purchases without registering a personal Maintstra account or providing a personal email address. A store account is still required by the relevant store, and the service may use a technical anonymous identifier to administer the purchase. This does not mean that a purchase unlocks every cloud or collaboration feature without sign-in.
A personal Maintstra account is used for account-based cloud records, optional AI assistance and collaboration. Sign-in and any additional permissions required for a particular feature are explained in the app. You do not have to agree to optional AI processing to enter a repair report manually.
Keep your sign-in details and devices secure. Provide accurate account details, use only accounts and workspaces you are entitled to access, and tell us promptly if you suspect unauthorised access. You are responsible for actions you authorise; these terms do not make you automatically responsible for every unauthorised action on an account.
Workspace owners and administrators manage membership and roles within the controls available to them. Your role may limit viewing, sharing, editing and approvals. Shared workspace records may remain with the organisation when your role changes or you leave. Do not use a personal account to bypass a workspace restriction or share another person's records without authority.
5. Your content and records
You or the relevant rights holder retain ownership of the photos, videos, documents, descriptions, communications and other content you provide. You must have the rights and permissions needed to collect, upload and share that content, including where it identifies occupants, contractors or other people. Keep factual records accurate and correct material mistakes when you become aware of them.
You grant us a non-exclusive permission to host, store, copy, format, transmit and process your content only as reasonably needed to provide the features you use, protect the service, respond to support requests and meet legal obligations. This includes using service providers for those purposes and sharing information with recipients you authorise. Optional AI processing remains subject to the applicable permission and Privacy Policy. This permission does not authorise sale of your content, unrelated advertising use or training our own AI models on it.
The permission lasts only while needed for those purposes, including the limited retention described in the Privacy Policy after deletion. It does not transfer ownership to us or give other users a general right to your private records. Sharing a report or sending content to a contractor may give the intended recipient a copy that cannot be recalled through Maintstra.
Review important records and keep copies needed for your own compliance and continuity. Use available export options or contact support about a records request. An export may not include another person's private information or records you are not authorised to obtain. Do not assume that every feature is available offline or that every record has a device-only copy.
6. Optional AI assistance
AI assistance may produce assessments, suggestions, summaries, drafts and other proposed information. It can be inaccurate, incomplete, outdated or unsuitable for the circumstances. It can misread an image, omit a relevant detail or produce an incorrect interpretation of a quote or document. Similar output may be produced for other users, and AI output does not establish ownership of third-party intellectual property.
Before relying on output, an authorised person must check the underlying evidence, scope, amounts, recipients, proposed actions and any safety or compliance implications. Obtain qualified advice where needed. AI output does not itself approve a quote, authorise work, certify a contractor or complete the human decisions required in a workflow.
The app explains third-party AI sharing and asks for permission before protected AI processing. You may choose to continue without AI. Permission can cover relevant enabled features rather than a separate prompt for every request. You can review or withdraw AI-sharing permission using the controls described in the Privacy Policy. Withdrawal stops new processing that requires that permission; it cannot recall a request already sent and does not itself delete existing maintenance records.
The Privacy Policy describes current recipients, overseas processing and retention boundaries, including the distinction between inference-endpoint settings, other provider records and Maintstra's saved records. These terms do not promise that all AI or document processing occurs in one country, uses one processor or leaves no retained information anywhere.
7. Contractors, communications and approvals
Contractors are independent service providers. Using Maintstra to find, record, compare or contact a contractor does not make that contractor our employee or agent. Unless we expressly enter a separate agreement for a particular transaction, the scope, quote, engagement, payment and performance of maintenance work are matters between the customer and contractor concerned.
Before engaging a contractor or approving work, check identity, qualifications, licence and insurance requirements, current documents, scope, price and any required owner or organisational approval. A listing, rating, expiry reminder, document extraction or assurance indicator is information to review; it is not a warranty of competence, licensing, insurance, availability or performance.
Use approval and communication features only within your authority. Check recipients, property details, attachments, instructions and amounts before sending or approving them. Notifications and emails may be delayed or fail; confirm time-critical instructions directly. These responsibilities do not remove our responsibility for the service we supply or any rights you have under law.
8. Acceptable use
Use the service lawfully and respect the privacy, safety and rights of others. In particular, do not:
- upload unlawful material or content that you are not authorised to use or disclose;
- falsify work records, quotes, approvals, identity, licences or insurance information;
- harass or threaten people, send spam or use contractor communications for unrelated unsolicited marketing;
- introduce malware, interfere with the service, attempt unauthorised access or bypass access controls;
- deliberately evade plan allowances or use automated access that materially disrupts the service, unless we have authorised it; or
- use Maintstra as a substitute for a required professional assessment, approval or emergency response.
If you believe content or activity is unlawful or unsafe, contact support with enough information for us to investigate. Do not send passwords, sign-in links or payment-card details.
9. Plans, subscriptions and payment
Before purchasing, review the selected plan, billing period, local currency, price, taxes, any introductory offer, eligibility conditions and renewal details on the applicable Apple App Store or Google Play purchase screen. The store's checkout and confirmation describe the actual charge. Reference prices on our website or in general plan descriptions are not a substitute for that confirmation.
Purchases made in the Android app through Google Play use Google Play Billing. Google Play handles payment and subscription billing; Maintstra does not receive your full payment-card details.
Where offered, the first month is free for eligible subscribers, as determined by the App Store or Google Play. Upgrades and plan switches do not include another free month. Annual plans are charged in full after the trial. The offer and eligibility must be shown and confirmed by the relevant store before purchase.
Recurring subscriptions renew and are charged by the relevant store unless cancelled in accordance with its subscription controls and the timing shown for the purchase. A trial or promotional period may become a paid subscription as disclosed by the store. Review the store's confirmation before accepting an offer; not every account is eligible for every offer.
Manage or cancel an App Store subscription through your Apple subscription settings, or a Google Play subscription through Google Play subscriptions, using the store account that made the purchase. Cancellation normally stops a future renewal, and access usually continues for the remaining paid period, subject to the store's rules, the purchase terms and applicable law. Check the store's displayed status and end date.
Deleting a Maintstra account, leaving a workspace or uninstalling the app does not itself cancel a store subscription. Cancel through the relevant store if you want renewal to stop. Restore Purchases checks purchases associated with the relevant store account; it does not create a new entitlement or guarantee transfer between different stores or accounts.
For a billing or refund issue, use the relevant store's purchase-support or refund process and contact us at support@maintstra.com if you need assistance. A store's process does not replace any remedy you are entitled to seek from us under applicable law. Refund eligibility depends on the purchase, store rules and legal rights; these terms do not impose a blanket no-refunds rule or a contractual deadline that removes a statutory right.
We will disclose proposed price or material plan changes before they apply, following the relevant store's notice and consent requirements and applicable law. A new price does not retrospectively change a charge already agreed. If a material change affects a prepaid service, we will address your cancellation and refund rights under applicable law rather than treating a future-renewal cancellation as the only possible remedy.
10. Consumer rights and responsibility for loss
You may have rights and remedies under the Australian Consumer Law or other laws that cannot be excluded, restricted or modified by contract. Nothing in these terms excludes, restricts or modifies those rights, or any liability that the law does not permit us to exclude, restrict or modify.
Where applicable, consumer guarantees require services to be supplied with due care and skill and to meet other statutory requirements. If a service fails to meet a consumer guarantee, the law may entitle you to remedies such as having the problem fixed, cancellation, a refund or compensation, depending on the circumstances.
Responsibility for loss is determined under applicable law, including the cause of the loss and the conduct of the parties. The descriptions of AI limitations, independent contractors and possible interruptions in these terms do not excuse a failure by us to meet our own legal obligations. These terms do not require you to indemnify us for all claims or losses arising from use of the service.
11. Availability and proportionate suspension
The service depends on devices, networks, hosting and other providers and may be interrupted for maintenance, faults or security incidents. We do not promise uninterrupted access or an outcome for a particular repair. We will use reasonable care in operating the service and addressing faults, without reducing the consumer rights described above.
We may restrict the affected content or access where reasonably necessary to address a credible security threat, unlawful activity, a serious or repeated breach of these terms, or a legal requirement. The action should be proportionate to the risk and limited to the affected access where reasonably practicable.
Where it is safe and lawful, we will explain the reason, give a reasonable opportunity to correct a breach and provide a way to ask for review. Urgent protective action may be taken first where delay would create a material risk. We will reconsider restrictions when the reason no longer applies. Suspension does not automatically settle the position on subscription charges, refunds or legal remedies; contact support if paid access is affected.
12. Ending use, deletion and retained records
You may stop using the service at any time. Use the in-app account-deletion controls or contact support for assistance with a verified request. Before deleting an account, use available personal-data export controls for records you need, and separately cancel any store subscription you do not want to renew.
If you own an active company workspace, ownership must first be transferred or the company dissolved through the available process. Deleting a member's account does not necessarily delete company-owned operational evidence. Access, deletion, retained performer information and other record-keeping limits are explained in the Privacy Policy. We may need to verify your identity and authority before releasing or deleting records.
We may end access for a serious or repeated breach that has not been corrected after reasonable notice and an opportunity to do so, or where access cannot lawfully or safely continue. Where practicable, we will give notice and a reasonable opportunity to obtain records you are entitled to receive. If we discontinue a paid service, we will explain the available transition, cancellation and refund arrangements, subject to your legal rights.
Ending access does not make an existing invoice for contractor work disappear, cancel an app-store subscription, erase copies already shared with others or override lawful retention duties. We retain or delete information as described in the Privacy Policy; we do not promise instant erasure from every system. Provisions concerning existing payment obligations, intellectual property, lawful retention and existing claims continue only to the extent needed for those purposes.
13. Changes to the service and these terms
We may make reasonable changes to reflect service development, security needs, provider changes or legal requirements. We will explain material changes and give reasonable advance notice where practicable. Where urgent security or legal requirements prevent advance notice, we will explain the change as soon as reasonably possible.
The published effective date will identify the applicable version. We will seek agreement where required, rather than treating notice alone as sufficient for every change. Changes will not retrospectively remove accrued rights or remedies. If a proposed change materially disadvantages you, contact support about ending the affected service and any refund or other remedy available under law. Any change to AI recipients or permissions must also follow the Privacy Policy and the applicable consent process.
14. Store terms and disputes
Apple's Standard Licensed Application End User License Agreement applies to the iOS app licence where applicable. It is an Apple-platform agreement and is not an Android licence agreement. Google Play purchases are subject to the applicable Google Play purchase terms. These terms do not claim to replace a store agreement or remove mandatory consumer protections.
If you have a concern, contact us first where practicable so that we can try to resolve it. This does not require you to give up a statutory complaint, regulator, tribunal, court or urgent remedy, and these terms do not impose compulsory arbitration, a class-action waiver or an exclusive court location. Applicable mandatory consumer protections remain available in the jurisdiction concerned. If any provision cannot lawfully apply, the remaining provisions continue to the extent they can operate fairly and lawfully.
15. Contact
For questions about these terms, service access, records, subscriptions or a complaint, email support@maintstra.com or visit Maintstra Support. Tell us what happened, the relevant dates and the outcome you seek. Include a purchase reference if relevant, but do not send passwords, sign-in links or full payment-card details.