Maintstra support
Help when the work
needs to move.
Get help with your account, reports, contractors, subscriptions or data. Maintstra is currently in pilot, and your feedback goes directly to the product team.
Contact
support@maintstra.com
Include your account email, device type and a short description. Do not email passwords or full payment-card details.
Response time
Within 2 business days
We prioritise sign-in, security, failed uploads and active work-order issues. Pilot response times may vary outside Australian business hours.
Before you contact us
Frequently asked questions
Quick answers
How do I report a maintenance issue?
Open Maintstra and select Report issue. Take or choose up to ten photos, or add a video of up to 60 seconds. Confirm the building or location, review the AI assessment, then choose whether to call a contractor, request quotes or send a work order.
How accurate is the AI diagnosis?
The assessment is a practical starting point, not a certified diagnosis. It can identify likely issues, trades, urgency and safety considerations, but photos may not reveal hidden faults. Review and edit the result, use a qualified contractor and seek immediate professional help for gas, electrical, fire, structural or other safety risks.
Does my contractor need to install Maintstra?
No. Contractors receive email and, where needed, a secure web link. They can reply, provide a quote, accept or decline work and submit completion evidence without installing the app.
Why did my photo or video upload fail?
Check your connection and confirm Maintstra has camera or photo-library permission. Keep videos under 60 seconds and 100 MB. Reopen the report and retry failed items; successful uploads should not need to be selected again. If the problem continues, email support with your device model and the time of the upload.
Do I have to share my location?
No. Location is optional. It can suggest an address and find nearby contractors only after you grant permission. You can enter or edit the property address manually and change permission later in device settings.
How do I cancel a subscription?
Subscriptions are managed by the store where you purchased them. On iPhone or iPad, open Settings, select your Apple Account, then Subscriptions. On Android, open Google Play, select your profile, then Payments & subscriptions. Cancellation normally takes effect at the end of the current billing period; deleting the app does not cancel a subscription.
How do I access, correct or delete my account data?
Email support@maintstra.com from the address used for your account. State whether you want access, correction or deletion. We may verify your identity and will explain if company audit records or legal obligations limit what can be deleted. See our Privacy Policy for details.
How do company groups and shared contractors work?
A company administrator invites members and assigns roles. Approved members can share a contractor directory and contractor licence, insurance and certificate records. Each user's personal work remains private unless it is expressly shared through a company feature.